Privacy Policy

PetGoodiz operates this store and website, including all related information, content, features, tools, and services (collectively, the “Services”) to provide you with a curated shopping experience. PetGoodiz is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you interact with our store, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and order-related details
  • Financial information including payment details, transaction records, and payment confirmation
  • Account information such as login credentials, preferences, and settings
  • Transaction information including items viewed, added to cart, purchased, returned, or exchanged
  • Communications you provide when contacting us
  • Device information such as browser type, IP address, and network details
  • Usage information relating to how you navigate and interact with our Services

Sources of Personal Information

  • Directly from you when you place an order, use the Services, or contact us
  • Automatically through cookies and similar technologies
  • From service providers that assist in operating our store
  • From partners or third parties that help deliver the Services

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and provide customer support
  • Improve and personalize your shopping experience
  • Send promotions, updates, and relevant offers
  • Protect against fraud, abuse, and unauthorized activity
  • Respond to inquiries and communicate with you
  • Comply with legal obligations and protect our rights

How We Disclose Personal Information

Your personal information may be shared:

  • With Shopify and trusted service providers that support our operations
  • With marketing and advertising partners
  • When you provide consent
  • With affiliated businesses as part of normal operations
  • During business transactions such as mergers or restructuring
  • To comply with legal requirements

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the platform. Information submitted through our store may be transferred to Shopify and third-party providers in other countries as required to operate the Services.

To learn more, you can review Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. PetGoodiz is not responsible for the privacy practices or content of those external sites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or request information about your data
  • Request corrections or deletion
  • Request data portability
  • Manage communication preferences

You may exercise these rights through the Contact option on our website.

Complaints

If you have concerns about how your personal information is handled, please contact us using the Contact option on our website.

International Transfers

Your information may be transferred to and processed in countries outside of your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

For questions about this Privacy Policy or your privacy rights, please use the Contact option available on the PetGoodiz website.